UI/UX Design. Interfaces for 300,000+ Policyholders and AI Agent Users Over 50.
We design interfaces for production systems in regulated industries, including AI-powered products where the UX makes or breaks adoption. Signal Iduna's insurance platform (300,000+ policyholders across iOS, Android, and web). Reperks' conversational AI interface (designed for landlords unfamiliar with AI). Trusted Carrier's logistics apps (500+ carriers, 22 languages).
Designers who've shipped production AI interfaces, not just wireframes. 20+ years of design and development. 4.9/5 on Clutch across 31 reviews.
What we do
User research and analysis
We research your target audience through interviews, surveys, and usability testing. Google Analytics and Hotjar provide behavioral data. User personas and customer journey maps inform every design decision. Designs that match how your users actually work, not how we assume they work.Information architecture
We organize content so users find what they need fast. Signal Iduna’s platform serves 300,000+ policyholders who need to find clinics, file claims, and manage policies without confusion. That kind of complexity demands information architecture that works.UI and interaction design
Wireframes and interactive prototypes define how users move through your product. For Reperks, we designed a conversational UI for landlords over 50 who’d never used AI. For Signal Iduna, we designed an insurance management interface that handles appointments, claims, payments, and policy management in a single experience.Visual design and design systems
Colors, typography, and layout that reinforce your brand. We build style guides and design systems that keep your products visually consistent across platforms. Every visual element serves a purpose.Wireframing and prototyping
Figma and Protopie bring concepts to life before development starts. Interactive prototypes let you test with real users and refine before writing code. This catches problems early when they’re cheap to fix.
Why teams choose HyperSense for UX design
Designers who ship AI products
We don’t just design screens. We design AI interactions that are live in production. Reperks’ document processing UI, ZURI’s conversational sales interface, Vera’s insurance agent dashboard. Our designers sit next to the AI engineers who build the models, so the UX reflects real AI behavior, not idealized demos.Deep experience in regulated industries
Insurance (Signal Iduna, 300,000+ policyholders), logistics (Trusted Carrier, 500+ carriers across 13 countries), fintech (Tinka, 50,000+ users in 3 months), PropTech (Reperks, AI agent for users 50+). We understand compliance constraints, complex workflows, and enterprise user needs.ISO-certified since 2003
ISO 27001 and ISO 9001 certified. GDPR compliant. EU AI Act ready. We’ve been designing production interfaces since 2003. Audited quality management processes. HyperCare post-launch support keeps designs evolving with real user data.Full IP ownership
Every design, prototype, and asset we create belongs to you. No licensing traps, no shared ownership.Cross-functional team
Designers, engineers, and specialists with business expertise (MBAs, CPAs, MDs). Design decisions informed by business context, not just aesthetics.US and European offices
Chicago headquarters. Bucharest design and engineering. Close collaboration with North American clients.
Ready to design an AI-powered experience?
Tell us about your product, your users, and where AI can help.
Our design process
AI features fail when users don’t trust them, don’t understand them, or can’t correct them. We design AI interfaces that solve all three problems.
1.
Research
Interviews, surveys, and behavioral data to understand your users. For AI features, we research how users currently handle the task the AI will assist with, what trust barriers exist, and where automation should stop.2.
Map the AI interaction model
Define where AI appears in the product and what role it plays: assistant, copilot, autonomous agent, or reviewer. Map confidence thresholds, escalation triggers, and human override points. Design for uncertainty from the start, not as an afterthought.3.
Design and prototype
Wireframes for layout. High-fidelity visuals. Interactive prototypes in Figma and Protopie that simulate real AI interactions, including loading states, confidence displays, error recovery, and approval flows.4.
Test with real users
We watch people use the prototypes. For AI features, we specifically test: Do users trust the AI's output? Can they tell when something is wrong? Do they know how to correct it? Usability testing catches trust and comprehension issues that internal reviews miss.5.
Iterate and hand off
Refine based on testing feedback until the experience is right. Developer handoff includes detailed specifications for AI states, interaction patterns, and edge case handling.
Need speed? The AI Feature Sprint delivers a designed and deployed AI agent in 4 weeks.
Case studies
PropTech
Reperks: designing AI for users who’ve never used AI
Reperks' interface had to work for landlords aged 50+ processing complex utility documents. They'd never interacted with AI. The design challenge: make document upload, extraction review, and compliance validation feel simple and predictable. Low-confidence results route to a human review queue with clear correction tools. Every AI decision shows its confidence level and can be overridden in one tap.
Insurance
Signal Iduna: insurance platform for 300,000+ policyholders
Cross-platform interface for Signal Iduna Romania's health insurance. Appointment booking, digital claims, policy management, and payments in a single experience. 300,000+ policyholders across iOS, Android, and web. 1,400+ clinics. Designed for scale and compliance.
Designing for AI-Assisted Experiences
Agentic AI in insurance: beyond the chatbot
Most insurance AI projects never escape pilot purgatory. Learn why chatbots hit their ceiling and the architecture patterns for production AI agent deployment.
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The Hidden Costs of AI Agent Development: A Complete TCO Guide for 2026
Your AI agent budget is probably 40-60% too low. From infrastructure to pilot purgatory, here’s the complete TCO picture every decision-maker needs before signing a contract.
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Why 88% of AI Agents Never Make It to Production (And How to Be the 12%)
The demos impress. The pilots look promising. Then nothing happens. Discover why most AI projects die in pilot purgatory and what the successful 12% do differently.
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Tools
Figma
Figma for collaborative interface design, interactive prototypes, design systems, and developer handoff.
Protopie
Protopie for complex interactions and animations that go beyond what Figma prototypes can simulate.
Adobe Creative Cloud (CC)
Adobe Creative Cloud (Photoshop, Illustrator) for detailed graphics and brand elements.
Our design deliverables
Our design deliverables are masterfully constructed to ensure a seamless and engaging user experience while upholding brand consistency and visual sophistication. Below is a detailed overview of what you can expect from our design services.
Screens and UI elements
We deliver detailed, high-fidelity screen designs and UI elements that are the cornerstone of your digital products. Our designs combine aesthetic elegance with functionality, ensuring that each user interaction is both intuitive and satisfying.Interactive prototypes
Experience the functionality and flow of your digital products firsthand with our interactive prototypes. These prototypes simulate real-world interactions, offering valuable insights and enabling early user feedback to refine and optimize the user experience.Mood board
We craft a comprehensive mood board to set your project’s visual direction and tone. This includes the intended style, color palette, typography, and overall aesthetics, acting as a visual guide to align every design element with your brand and vision.User journey map
We construct detailed user journey maps to depict users’ various paths while interacting with your product. These maps are instrumental in identifying crucial touchpoints, pain points, and opportunities to enhance the user experience, ensuring a fluid and rewarding journey.Flow diagram
Our flow diagrams clearly represent the user flow and the logical sequence of interactions within your product. These diagrams are pivotal in streamlining the design process and ensuring all functionalities are comprehensively accounted for and logically structured.Design system
We develop an extensive design system that includes reusable components, guidelines, and standards to ensure project consistency and efficiency. This system is a definitive resource for design elements and interactions, promoting a cohesive and scalable design methodology.Logo and branding
Recognizing the critical role of strong branding, our team designs distinctive logos and branding assets that embody your brand identity and engage your target audience. From logos to comprehensive brand guidelines, we guarantee that your visual identity is consistently and effectively represented across all touchpoints.
Why teams choose HyperSense for UX design
Designers who ship AI products
We don’t just design screens. We design AI interactions that are live in production. Reperks’ document processing UI, ZURI’s conversational sales interface, Vera’s insurance agent dashboard. Our designers sit next to the AI engineers who build the models, so the UX reflects real AI behavior, not idealized demos.Deep experience in regulated industries
Insurance (Signal Iduna, 300,000+ policyholders), logistics (Trusted Carrier, 500+ carriers across 13 countries), fintech (Tinka, 50,000+ users in 3 months), PropTech (Reperks, AI agent for users 50+). We understand compliance constraints, complex workflows, and enterprise user needs.ISO-certified since 2003
ISO 27001 and ISO 9001 certified. GDPR compliant. EU AI Act ready. We’ve been designing production interfaces since 2003. Audited quality management processes. HyperCare post-launch support keeps designs evolving with real user data.Full IP ownership
Every design, prototype, and asset we create belongs to you. No licensing traps, no shared ownership.
FAQs
How long does a UX design project take?
Typically 4-8 weeks depending on scope and complexity. For AI features, our AI Feature Sprint delivers a designed and deployed agent in 4 weeks.How do you design for AI features specifically?
We design for uncertainty. AI responses have confidence levels, latency, and failure modes that traditional UIs don’t. We create explicit states for every stage: loading, processing, partial results, confidence indicators, error recovery, and human escalation paths. Every AI interaction makes it clear what the system decided, how sure it is, and what the user can do about it.How do you ensure accessibility?
We design for inclusivity: color contrast, font sizes, keyboard navigation, screen reader compatibility. Signal Iduna’s platform follows WCAG 2.1 accessibility standards.How do you measure design success?
User engagement, task completion rates, conversion rates, and user satisfaction scores. For AI features, we also measure trust indicators: how often users accept AI suggestions, override them, or escalate to human review. We measure outcomes, not aesthetics.
Tell Us About Your Project
Describe what you're building, your timeline, your KPIs, and any technical constraints. We'll review your project and get back to you with a clear next step.Let's talk about your project