AI-POWERED INSURANCE OPERATIONS
Vera: AI Platform for Insurance Operations
Built by the team behind Signal Iduna's 300,000+ policyholder platform and Reperks' production AI agent. Pilot in 4 weeks.
The problem
Your agents spend their day on policy questions, payment inquiries, and status requests. The cases that actually need human judgment sit in the queue. Vera handles the repetitive volume. Sales, support, account management, claims, and payments through natural conversation for your customers. Agent dashboards, document processing, and human-in-the-loop controls for your team.
At a glance
| Built by | HyperSense, ISO 27001 and ISO 9001 certified |
| Time to pilot | 4 weeks using AI Feature Sprint methodology |
| Insurance domain | Signal Iduna: 300,000+ policyholders, 1,400+ clinics, claims from weeks to minutes |
| AI architecture | Reperks: 98% time reduction on complex document workflows |
| Coverage | Sales, support, claims, payments, document processing, agent dashboards |
| Deployment | Cloud, hybrid, or fully on-premise |
| Document processing | Trusted Carrier: 40,000+ docs/week across 13 EU countries |
| Compliance | ISO 27001, ISO 9001, GDPR, EU AI Act ready |
Production-Proven
Built on production insurance systems
Vera isn't a generic chatbot with an insurance skin. It comes from two years of building Signal Iduna's digital health platform (300,000+ policyholders, 1,400+ clinics, claims from weeks to minutes) and shipping a production AI agent for Reperks (98% time reduction on complex legal document workflows, live at agent.reperks.de). Plus six years of document processing at scale with Trusted Carrier (40,000+ documents weekly across 13 EU countries, 22 languages).
That's the insurance domain expertise and AI architecture behind Vera. Not a demo. A customizable platform backed by production systems serving real users.
“They have proven they are more than capable to tackle new scopes and understand our business needs.”
Principal Project Manager, SIGNAL IDUNA Romania
What Vera does
Sales, support, claims, and document processing in one platform
Sales and support in one platform
One question determines whether a user is a new prospect or existing client. Prospects see relevant product catalogs and start purchasing flows. Existing clients authenticate and access policy services, claims, appointments, and payments. No menu trees, no "press 1 for sales."
End-to-end claims automation
Damage notification, reimbursement requests, document upload, status tracking, and real-time case updates. Vera's built-in document processing classifies and extracts data from claims documents, medical receipts, and policy forms automatically. Your team reviews exceptions, not every submission. This is the same claims workflow pattern we built for Signal Iduna, where processing time went from weeks to minutes.
Built-in document processing
Classification-first extraction with confidence scoring, built on the same architecture behind Reperks' NORA agent (98% time reduction) and Trusted Carrier's 40,000+ weekly document pipeline. Medical receipts, policy forms, damage reports, and compliance documents processed in conversation or in batch. Human review when confidence is low. Full audit trails.
Your team stays in control
When a customer needs a human agent, Vera collects identification, GDPR consent, and displays wait time before transfer. Agents receive the complete conversation history, customer ID, and issue summary. Every AI decision includes confidence scoring and human review paths. Vera doesn't replace your team. It handles the volume so your agents focus on the cases that need judgment.
Pre-configured for health, life, travel, home, auto, accident, liability, corporate, and specialty insurance. 30+ languages. Cloud, on-premise, or hybrid deployment. Available on web chat, mobile app, WhatsApp, and Facebook Messenger.
Get a Vera configuration plan for your product lines
We'll map your insurance workflows and show you what Vera can automate.
How it works
From greeting to completed transaction or resolved inquiry in minutes
Greeting and routing
Customer starts a chat. Vera determines whether they're a new prospect or existing client. Prospects go to sales flows. Existing clients authenticate and access policy services.
Personalized journey
Sales path: individual or business, then the relevant product catalog. Support path: authentication, GDPR consent if needed, then policy menu (details, appointments, claims, payments).
Conversational processing
Natural language handles the interaction. Collecting policy information, extracting appointment details into forms, classifying and processing uploaded documents for claims, presenting payment options. Complex requests trigger agent escalation with full context. Your team sees the conversation, the extracted data, and confidence scores in the agent dashboard.
Completion and follow-up
Transactions complete with confirmation numbers and email receipts. Support requests resolve with status updates and next steps.
Pilot in 4 weeks | Full production in 8-10 weeks
Vera vs. the alternatives
Security and compliance
Every customer conversation contains sensitive personal and policy information. Vera is built for regulated insurance operations, not retrofitted.
Compliance
GDPR compliant with flow-integrated consent management, data residency options, and right to deletion. Medical data handling meets healthcare regulations.
EU AI Act ready
Vera is built with mandatory risk classification, transparency documentation, and human oversight controls aligned with EU AI Act requirements. Every AI decision includes confidence scoring and human review paths.
Security
End-to-end encryption (TLS 1.3). Customer identification protocols. Role-based access controls. Complete audit trails for every interaction. Conversation data retention policies you control.
Deployment options
Cloud (fully managed, EU data residency). Hybrid (data on-premise, cloud AI processing). On-premise (your data center, zero external dependencies).
AWS funding for qualifying projects
HyperSense is an AWS Partner. For qualifying insurance AI initiatives, we coordinate AWS credits and promotional funding to reduce your pilot costs.
We scope the use case, prepare the funding request, and deliver measured results with a clear ROI plan. Infrastructure costs during the pilot can be partially or fully covered by AWS, depending on the project.
We've secured AWS co-funding for 10+ companies in the past year alone.
Production track record
The insurance domain expertise, AI architecture, and document processing behind Vera
Insurance: Signal Iduna
300,000+ policyholders | 100,000+ downloads | 1,400+ clinics | 16% YoY premium growth
Built Signal Care Assistant for SIGNAL IDUNA Romania (part of SIGNAL IDUNA Group, 13M+ clients across Europe). Digital health insurance platform across iOS, Android, and web. Appointment management, digital claims processing, integrated payment ecosystem. 2+ year engagement, 8-person team.
This is the insurance domain expertise behind Vera.
View Signal Iduna case studyAI agents: Reperks
98% time reduction (20+ hours to 15 minutes) | Triple-verified calculations | 6-week MVP
Production AI agent using AWS Bedrock and Anthropic Claude for German landlord utility billing. Agentic AI architecture, classification-first extraction, deterministic triple-validation, legal compliance automation. Try it live at agent.reperks.de.
This is the AI agent architecture behind Vera.
View Reperks case studyDocument processing: Trusted Carrier
40,000+ weekly documents | 22 languages | 500+ carriers | 13 countries | 6+ year partnership
AI-powered document classification and data extraction across the EU chemical logistics industry. ERP integrations with BASF and Henkel facilities.
This is the document processing pipeline behind Vera's IDP capabilities.
View Trusted Carrier case studyFrequently Asked Questions
Vera authenticates existing clients using configurable identity fields (national ID, policy number, or other identifiers you define) before accessing policy information. Consent is collected for sensitive data access. All identification data is encrypted and audit-logged.
Yes. Vera is pre-configured for common insurance lines (health, life, travel, home, auto, accident, specialty, and business lines). During implementation, we configure your specific product names, coverage options, and pricing structures.
Intelligent escalation with full context. Before transfer, Vera completes customer identification, collects necessary consents, and displays estimated wait time. Agents receive complete conversation history, identification, and issue summary.
Pilot in 4 weeks. Full production in 8-10 weeks. We follow our AI Feature Sprint methodology (2-4 weeks depending on workflow complexity): sprint phase for deployment, product catalog configuration, and integration setup. Then conversation flow customization, testing, and agent training. Pilot with a subset of customers, optimization, and full rollout.
Every interaction is logged: timestamp, pseudonymized customer identifier, consent status, data accessed, actions taken, agent involvement, and outcome. Logs are immutable, exportable, and retained according to your configured policies.
Calculate Your ROI with Vera
See how much your team could save by automating insurance operations. Get a personalized cost-benefit analysis based on your current volumes.
Open ROI CalculatorStart yourVera pilot
The fastest way to evaluate Vera is on your actual insurance workflows. Pick one or two workflows and we'll show you what the platform does with your real operations.
We follow our AI Feature Sprint methodology: the same approach we used to ship Reperks' NORA agent from architecture to production in 6 weeks.
Define and configure
We analyze your customer operations, product lines, integration requirements, and success metrics. Product catalog configuration, conversation flow setup, and system connections.
Build and pilot
We deploy Vera with your workflows, connect to your systems, and launch with a subset of customers. Your team gets agent dashboards, training, and an operational runbook.
Optimize and scale
Conversation flow refinement, additional workflow rollout, full production deployment. You launch with a working system and a 90-day improvement plan.
ISO-certified delivery. Governance, security, and cost controls built in from the start.
AWS co-funding may be available to reduce your pilot investment. Ask us about eligibility
Not sure which workflows to start with? That's what the pilot is for. Bring us your operations and we'll map the path.
Get Started
Let's Transform YourInsurance Operations
Whether you're ready for a demo or want to jump straight into a pilot, our team is here to help you automate your insurance workflows.
Schedule a Demo
See Vera handling your actual product lines and customer scenarios in a 30-minute walkthrough.
Start a Pilot
Try Vera with your real insurance workflows. Pilot in 4 weeks.